We aim to ensure that our customers will not find an identical item for less in another retailers mailed catalogue. For 28 days after we send customers the catalogue we guarantee that if a customer does find an identical item for less in a competitor catalogue, if the customer has ordered the item from us, we will gladly refund the difference to the customers Solutions World account for use against a next order.
Price Guarantee details:
- We guarantee our low prices on identical products. We cannot guarantee our prices against items that are only similar as we strive to also offer you the best quality solution. Similar looking items may well be poorer quality or contain few good features.
- The price guarantee is applicable for 28 calendar days from date customers receive our catalogue. The guarantee does not run for 28 days after the customer order. For example, a customer receives our catalogue on day 1 and orders on day 5; the customer then has a 23 day guarantee that if they do find the identical item for less in another catalogue then we will refund the difference to the customer Solutions World account. Easy.
- We guarantee our prices against other catalogue retailers; we cannot guarantee our prices against every online only retailer nor high street retailers. Whilst we are highly confident that customers will not find the identical item for less online, we cannot guarantee this as we are a catalogue and website multi-channel retailer and whilst we do evaluate our prices daily we produce a new catalogue on average once every 28 days. As a result we are happy to guarantee against catalogue retailers but cannot guarantee against online only retail businesses.
- Value of guarantee refund: we will credit the value of the difference between our price and the competitor catalogue price.
- Redemption / Refund method: we will credit the customer's account with the difference for use against the customer's next order with us.
- Evidence: we will require customers to post or scan and fax or email us a copy of the competitor catalogue showing the identical item on sale for less. We would need to see the expiry date of the competitor catalogue (often printed on inside back page) to determine whether it is current and of course we would have to take into consideration the date the customer makes a claim.
Exclusions, terms and conditions:
- Solutions World own price reductions are not included in our price guarantee: we may choose to lower or raise our selling prices as all retailers do from time to time.
- After 28 days of the Solutions World catalogue mailing date the price guarantee expires. As we mail our catalogues approximately every 28 days, and as we check our prices daily, customers can be sure that every edition of the Solutions World catalogue always contains products at great value prices.