What is your returns policy on customised or personalised products?
Products which are defined as customised, bespoke or personalised are manufactured according to the customers' specifications, and therefore are non-returnable unless faulty.
Colour Options on Bespoke Furniture : Due to the limitations and inconsistencies of various display monitors, the colours you see on your screen may not be a totally accurate reproduction of the actual product. We strive to make our colours as accurate as possible, but online and printed images are intended as a guide only and should not be regarded as absolutely correct. If you would like to see a fabric swatch prior to ordering our bespoke furniture or headboards, please call customer services on 0344 482 4948*.
What do the red lorries associated to some of the products mean?
A Red Lorry signifies a heavy or over-sized item which will require special delivery and can only be delivered between Monday and Saturday. These items are identified on the website and in our catalogues and attract supplementary delivery charges as follows:
£15.00 per item to all areas
£30.00 per item, to all areas
Regrettably red lorry items cannot be delivered to BFPO addresses.
What does the Express symbol associated to some of the products mean?
This indicates products that are suitable for Express Delivery. This is a special delivery service if you require your order more quickly. Phone us before midday Monday to Friday for next-day delivery (excludes weekend delivery). An order received after midday on Friday will be delivered Tuesday. Items that can be delivered via Express Delivery are represented by the following symbol:
The cost is £5.00 per delivery address in addition to the standard delivery charges. The Highlands, N. Ireland and UK Islands may take an extra day. Not available to Channel Islands or Eire. A signature is required on receipt and all delivery costs are non-refundable. Phone orders only.
What do the words "Web Exclusive" associated to some of the products mean?
This indicates products that are not currently available in any paper catalogue.
Web Exclusive products are represented by the following symbol:
How do I recycle old electrical products?
On 1 July 2007 the Waste Electrical and Electronic Equipment (WEEE) Regulations were implemented in the UK in order to protect our environment. Along with other retailers, Scotts & Co. (Scotts Ltd) have joined the Distributor Take-Back Scheme (DTS) which will allow you to deposit your old electrical/electronic items, free of charge, to recycling points set up around the country. Visit www.recycle-more.co.uk to find out where your nearest recycling point is. Unfortunately we cannot accept electrical items back for recycling (except batteries). Instead Scotts & Co. (Scotts Ltd) has contributed to the funding of an alternative network of UK recycling facilities as stated above.
How do I know if a product can be recycled?
All electrical and electronic products now carry this symbol either on the product or packaging to help you identify products that are recyclable.
Can I take back old electrical and electronic items to your store?
Our UK stores will not accept electrical items in store for recycling. Instead Scotts & Co. (Scotts Ltd) has contributed to the funding of an alternative network of UK recycling facilities as stated above. However you can return your waste batteries to our business premises in person.
*Charges to 03 numbers are the same as standard UK landline numbers starting in 01 or 02. Calls to 03 numbers are often included in bundled minutes and unlimited call packages. Please contact your provider for more information. Other networks and mobile providers may vary. Charges to 0844 numbers cost 7p per minute plus your telephone company's access charge. All calls may be monitored and recorded for training purposes.