What is your returns policy for Solutions World?
We want you to be delighted with everything you buy from us. We offer a 30-day money-back guarantee on any products purchased from Solutions World. If, for any reason you are not completely satisfied with your purchase, you may return it to us within 30 days of your purchase in unused, re-saleable condition and in its original packaging, for refund or exchange. Please note that there are certain categories of goods which may not be returned, including personalised items which have been personalised or customised to your instructions; perishable items; hygiene-sensitive items (including pierced earrings, pillows, mattress toppers and duvets); and software, unless faulty.
If you have purchased our Returns Carriage Pre-paid service, please call 0344 482 4948 and we will arrange for a collection to be sent a returns label. Please ensure that you state the reason for your return and indicate whether you would like a refund or exchange. We will need your full name, address including postcode, your customer account number and the reference number of your order, which you will find on your despatch documentation and emails. If you choose to return the goods to us by post or any means other than the means we provide to you, we will not refund your return postage or carriage. Please not that our returns carriage Pre-paid service does not cover heavy or oversized items which normally attract an additional delivery charge. Nor does this service cover returns from C.I. The highlands and Islands or any overseas territories. The £1 carriage pre-paid return is non refundable.
If you have not purchased our Returns Carriage Pre-paid service, you will be responsible for the cost of returning the goods. We do not offer a free returns service, nor do we refund the original postage and packing charge. When we receive your returned parcel, we will issue an exchange or immediate refund. If you have opted to exchange the goods, we will not charge carriage or postage on despatch of your replacement.
may be returned at the time of delivery without incurring any additional charge. If subsequently you wish to return an item, a collection charge will be incurred at the same rate as the original delivery charge.
The company does not pay returns postage. Returned parcels remain the customer's responsibility until safely received by us. Additional parcel insurance is recommended when returning goods valued at over £30. Please note if any goods which form part of a bundle offer are returned for a refund, then the remaining items will revert to their normal catalogue price and you will be refunded accordingly.
What is your returns policy on customised or personalised products?
Products which are defined as customised, bespoke or personalised are manufactured according to the customers' specifications, and therefore are non-returnable unless faulty.
Colour Options on Bespoke Furniture : Due to the limitations and inconsistencies of various display monitors, the colours you see on your screen may not be a totally accurate reproduction of the actual product. We strive to make our colours as accurate as possible, but online and printed images are intended as a guide only and should not be regarded as absolutely correct. If you would like to see a fabric swatch prior to ordering our bespoke furniture or headboards, please call customer services on 0344 482 4948*.
How do I return an item?
If you have any queries regarding returns please telephone: 0344 482 2112*. Any items received damaged must be notified by telephone within 5 days of receipt. Please follow the simple instructions that we send with your order.
Where do I return my items?
Please ensure you include the order number and your name & address inside the parcel, otherwise your replacement or refund will be delayed. The address to send returns to is:Returns Dept,
When do I get a refund once I have returned an item?
When we have received the items back into our warehouse, refunds will be credited back to you in using the same method with which you originally paid.
How do I return wine and alcohol items?
If you are returning alcohol you must call customer enquiries on 0344 482 4948*. We cannot accept returns without prior notification.
All wines are dispatched on our behalf by Prestige Cellars Ltd and Intervino Ltd.
*Charges for 03 numbers are the same as standard UK landline numbers starting 01 or 02. Calls to 03 numbers are often included in bundled minutes and unlimited call packages. Please contact your provider for more information. Charges to 0844 numbers cost 5p per minute from a BT landline. Other networks and mobile providers may vary. All calls may be monitored and recorded for training purposes.